Home2 Suites By Hilton Columbus Downtown

Becky and Dusty went out of their way to fix the multiple issues that came up during my stay. Top notch, A1 staff. First issue tub would not stopper/could not take bath. And, shower spewing/dripping water when tub running. 2nd issue no maintenance staff available. Dusty tried to fix and found an alternate room. The alternate room had the same issue. Becky tried to fix but could not. Both were very professional/kept in contact to keep me informed. A maintenance person arrived. He had the needed part. I waited 30+ minutes in my robe. He did not show. I had to call to follow up. He was found/sent to the room. The issue was fixed. Third issue I returned to my room the next day at 6:00 pm. The room was not serviced — wet towels on the bathroom floor, bed unmade, garbage cans full, dishes in the sink, supplies unreplenished… I was told I needed to inform staff that I wanted my room cleaned. No mention of this was made at check in and there is no signage in the rooms with that information. Housekeeping was gone for the day. Becky brought a full set of towels and removed the dirty ones. I was not happy that the room was not cleaned but did appreciate that service I was given to partially meet my needs. Becky even assisted me with my late check out request. All in all it was a pleasant experience. Rooms a bit dated but spacious. Parking was decent, self Park, at own risk for $19 a night. Breakfast was adequate with a helpful staff person maintaining the area. The neighborhood was urban but appeared safe during daylight hours. I would return to this hotel for the customer experience alone.

Breakfast was amazing there was always food it was never empty no matter what time you came for breakfast and there was a wide variety so that was really nice you didn't have to eat the same thing everyday if you had a longer stay

I have one word...BRAVO!! You did it! an excellent stay at the price level I paid. The staff was friendly and helpful. the hotel was perfectly clean. and the breakfast was fresh and plentiful. I was there on the day we changed the clocks back and when the staff noticed guests were running late, they extended breakfast with all new hot items. Truly can't say enough about how pleased I was!!!

Very spacious room and comfortable bed Jesse was super helpful at the front desk and it was a great stay! I wish there would have been more bars/restaurants in walking distance. We did walk to an awesome Mexican place called El Camino Inn. Some of the best margaritas and tacos I have ever had!

Good location, nice restaurants nearby. Breakfast was nice. Room was spacious.